1. How do I place an order?
You can order via the following channels:
- Online: www.choz.com.sg
- Hotline: +65 6235 2281
- Email: email@example.com
It will be delivered as per the delivery date you have chosen before checking out. If there is no delivery date chosen, our salesperson will give you a call to arrange, subject to availability.3. What are your hotline/order desk hours?
Our hotline/order desk operating hours are from Monday to Sunday 9AM – 7PM.4. Is my order confirmed? I have not received any delivery confirmation.
Please contact us if you have not received any delivery confirmation email or SMS. Do email us at firstname.lastname@example.org with your order ID or call our hotline for assistance.5. I have checked out my order as guest but have keyed in wrong details of my delivery address/email/contact number, how do I amend?
Please either call the hotline during our operating hours or send an email to us if you need to make any amendments.Do take note that orders cannot be changed 3 days before the delivery date.
For cancellation received 2 days prior to the event date, a 50% charge will be incurred.6. How much are the delivery charges? Do you deliver island wide?
Delivery fee are chargeable at $20 (before GST) per location for orders below $250 (before GST). Please note that an additional surcharge of $10 is applicable for the following locations:Offshore areas:
- Jurong Island
- SentosaCentral areas denoted by the first 2 digits of the postal code:
- Robinson – 01, 04, 05, 06, 07, 08
- Marina Square – 03, 17
- Orchard – 22, 23
- Bras Basah – 18, 19Delivery timeslot as follow:
- 9AM - 12PM
- 12PM - 4PM
An additional surcharge of $15 (before GST) will be incurred for delivery before 9AM & $20 (before GST) for specific time of delivery.
*Delivery fee are chargeable at $10 (before GST) per location for multiple deliveries with min. 10sets order in total. Offshore/CBD delivery surcharge may apply.7. Do you do delivery on public holidays?
Yes, we do!8. Do you offer self-collection?
Yes. You can pick up your orders either at 1 Enterprise Road Singapore 629813 or Umi Sushi outlets (redemption of e-voucher’s gift boxes only) from 11.30AM to 7PM.List of Umi Sushi outlets available for collection (redemption of e-voucher’s gift boxes only):
- Hougang 1
- Seletar Mall
- Waterway Point
- North Point City
- Mount Alvernia Hospital
- Ang Mo Kio Hub
- East Point Mall9. What is the difference between pointed Ang Ku Kueh and Flat Ang Ku Kueh?
In tradition, Pointed Ang Ku Kueh – Boy and Flat Ang Ku Kueh – Girl.
In modern generation, Pointed Ang Ku Kueh will be used for both genders.
10. How should I store the item?
- Room temperature (in well ventilated condition) – 1 day
- Chiller (between 0°C to 4°C) – up to 2 days
We accept PayNow, bank transfer and Credit Card.12. Where do I submit the proof of payment for PayNow or bank transfer?
Kindly email in to email@example.com with your order ID and attached the screenshot of the payment receipt.13. How do I utilize discount code?
Please key in the discount code at the checkout page. Do contact us if you faced any difficulties.14. How long will I need to order in advance for customize card?
All orders with customize card will require at least 5 days in advance.
Add-ons of customize card as follows:
- Customize Card (without photo) cost $1 per pc
- Customize Card (with photo) cost $2 per pc15. How do I redeem gift voucher?
Via QR Code provided on the voucher or call our hotline to redeem your gift voucher.16. When will my gift voucher expired?
Gift voucher will expire 6 months from the date of purchase. All unclaimed gift voucher will not be refunded.17. What happened if your receiver is not at home?
According to the Terms & Conditions, we will call the recipient and obtain acknowledgement from he/she, the package will be hung at their door and image will be taken as a proof of delivery.
If there is no respond via phone call, no show/collection upon delivery, there will be no exchange or refund. Redelivery will be charged at $20.00 per trip.18. What happened if I provide the wrong delivery address?
An additional charge of $20 will be incurred for redelivery to new delivery address.19. Will I be able to spilt on the collection date?
Please call our hotline for special arrangement.